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Case Study

ModSquad Customer Support: The Ultimate Insurance Policy

Read how ModSquad’s 24/7 support ably covered a 66% increase in calls while maintaining a 93.5% average satisfaction rate.

This industry-leading insurance software company upgraded its call center from a traditional outsourcer to ModSquad. While the company prefers to remain private, they’re eager to share how they’re reaping the rewards of ModSquad’s modern approach: the latest technology, custom staffing, rapid scaling, a distributed workforce, and seasoned professionals.

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