Serving 44 million passengers annually, Phoenix Sky Harbor Airport is one of the ten busiest airports in the United States. When any organization is tasked with assisting more than 100,000 customers per day, it can be overwhelming to their support systems. That’s why Phoenix relied on ModSquad to implement a Zendesk customer support solution. Working with multiple divisions at the airport, contacts at external organizations, and key stakeholders in the local government, ModSquad established a user-friendly help portal and customer management system that’s cleared for takeoff.
With more Zendesk installations to its credit than any company other than Zendesk itself, ModSquad was the logical choice. With so many stakeholders and moving parts, coordinating the entirety of PHX Airport proved to be the mother of all Zendesk installations. Find out how the Mods brought it all in for a perfect landing; read this free download to discover the ModSquad difference.