Virtual meet-and-greets with Santa? A great idea for kids, but one that requires support agents to ramp up quickly during the holiday season and then scale back down immediately once the big day arrives.
In this free downloadable Client Spotlight, Santa’s Club’s founder describes how ModSquad’s flexible support offerings helped spread holiday cheer from the North Pole to Santa’s Club customers everywhere.
— William Evelsizer, Founder and CEO, Santa’s Club