HIPAA-Compliant Support Services
Ensure privacy while helping your patients
As a trusted outsourcer, ModSquad can tailor healthcare support services to be a virtual and critical extension of your businesses.
There’s nothing more private than Personal Health Information (PHI). ModSquad’s security measures for PHI projects are industry best practice and strictly HIPAA-compliant. Our three pronged approach to PHI privacy and security include:
Policies and Procedures
Specify how information should be handled and best practices
Controls access, monitors, detects, alerts, contains, and corrects activity
Secure the space, network, and machines in the remote agent environment
ModSquad’s Customized Support
At ModSquad, we customize every project to suit our client’s specific needs:
Our Mods are not “temps” or your average call center agent.
We can help patients on any channel: phone, chat, text, email and social media.
Support available in over 50 languages.
Quick Ramp Up
No one is faster at launching projects.
Our secure, remote experts ensure business continuity while maintaining HIPAA compliance.
Flexible Hourly Coverage
Forget about 8 hour shifts. We provide 24/7/365 coverage by the hour exactly when you need it.
Be prepared for anything. Never be shorthanded or overstaffed.
Only pay for the hours you need.
Trusted by brands you know
Great organizations that have trusted us with their customers.