HIPAA-Compliant Support Services

Ensure privacy while helping your patients

As a trusted outsourcer, ModSquad can tailor healthcare support services to be a virtual and critical extension of your businesses.

HIPAA Compliance

There’s nothing more private than Personal Health Information (PHI). ModSquad’s security measures for PHI projects are industry best practice and strictly HIPAA-compliant. Our three pronged approach to PHI privacy and security include:

Policies and Procedures

Specify how information should be handled and best practices


Controls access, monitors, detects, alerts, contains, and corrects activity

Physical Security

Secure the space, network, and machines in the remote agent environment

ModSquad’s Customized Support

At ModSquad, we customize every project to suit our client’s specific needs:

Experienced Professionals

Our Mods are not “temps” or your average call center agent.


We can help patients on any channel: phone, chat, text, email and social media.


Support available in over 50 languages.

Quick Ramp Up

No one is faster at launching projects.

Distributed Teams

Our secure, remote experts ensure business continuity while maintaining HIPAA compliance.

Flexible Hourly Coverage

Forget about 8 hour shifts. We provide 24/7/365 coverage by the hour exactly when you need it.

On-Demand Scalability

Be prepared for anything. Never be shorthanded or overstaffed.

Cost Effective

Only pay for the hours you need.

Trusted by brands you know

Great organizations that have trusted us with their customers.

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